Refund policy

Returns

If you are not satisfied with your purchase for any reason, you have 14 days after receiving your item to request a return and receive a refund with a 10% restocking fee whether goods were opened or unopened. After 14 days, we will no longer accept returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received your request and inspected your return, and let you know if the refund was approved or not. 

If approved, you’ll be automatically refunded on your original payment method minus the 10% restocking fee within 10-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. We appreciate your patience during this time.

To start a return, contact us at cherise@coelleapparel.com. 

If your return is accepted, we’ll send you a return shipping label PDF to download and print, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so  we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or items purchased with an eGift card.

Exchanges
We are not able to offer exchanges online.